Founder
Bhanu
Built Last Mile Express after running regional carrier routes — focused on accountable last-mile delivery for Ottawa and Eastern Ontario businesses.
Our story
Built for reliable last mile
Last Mile Express was built on a simple idea: businesses deserve delivery service that feels personal — not outsourced to an anonymous network.
Led by operators with regional carrier experience, we run same-day, next-day, and recurring routes with named drivers, live tracking, and dispatchers who pick up the phone.
Today we serve law firms, medical labs, e-commerce brands, and individuals who need reliability without the corporate runaround.
Meet the team
People behind every route
Operations & dispatch
Dispatch team
Local coordinators who plan routes, answer the phone, and resolve exceptions in real time — not an offshore ticket queue.
Last-mile drivers
Driver network
Named contractors on recurring lanes across Ottawa, the NCR, and the GTA — with live GPS, proof of delivery, and direct dispatch support.
- Owner-operated and independent
- Named drivers and dispatchers on every route
- Live tracking and proof on every delivery
- A real person answers the phone
Operations
Speed, accuracy, and local coverage
98.7% on-time
Routes tracked live with photo proof and SMS updates on every delivery.
90-minute pickup
Same-day windows across the metro core — most pickups inside 90 minutes.
3 dispatch hubs
Metro hubs covering ottawa, gta, montreal & 120-mile radius.
What we stand for
Accountability, transparency, and community — the principles that guide every route we run.
Accountability
Every driver has a name, a direct line, and ownership of their route.
Transparency
Live tracking and honest ETAs — we tell you when we're late before you ask.
Community
We hire local, buy local, and invest in the neighborhoods we serve.
Work with us
Put a local team on your last mile
Whether you're shipping one package or a thousand a week, we'll build a plan around your business.
- Tailored routes for your volume and windows
- Quote within one business day
- Live tracking and proof on every delivery
- Named coordinator — not a call center
