Accessibility Statement

Last Mile Express is operated by UCHAAPKO INC (“Company”, “we”, “us”, “our”). Registered office: 190 Beebalm Cres, Nepean, ON, K2J 7G7. Legal inquiries: legal@lastmile.express. Website: https://lastmile.express.

UCHAAPKO INC is committed to providing accessible experiences for people with disabilities, consistent with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and applicable human rights legislation.

This statement applies to our public marketing website and customer-facing service channels. Workspace tools may have additional accessibility considerations communicated to account holders.

We target conformance with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA for primary public flows (navigation, quote requests, contact, legal pages, and login entry points).

Conformance is an ongoing process; newly published pages and features are reviewed as they launch.

Our accessibility efforts include:

• Semantic HTML structure, headings, and labels on forms.
• Sufficient colour contrast on marketing pages and focus indicators for keyboard users.
• Text alternatives for meaningful images and icons where feasible.
• Responsive layouts that support zoom and reflow on common devices.
• Reduced-motion respect for users with prefers-reduced-motion settings where supported.
• Training for staff who publish web content and respond to accessibility feedback.

Some third-party embeds (maps, booking widgets, legacy PDFs) may not fully meet our target level of conformance. We work with vendors or provide alternatives where possible.

Live tracking maps depend on third-party mapping platforms; users needing non-visual tracking updates may contact dispatch for phone or SMS assistance.

If you require delivery accommodations related to a disability (for example, specific contact methods or instructions), include them in delivery notes or contact dispatch before pickup. We will make reasonable efforts to accommodate operational and safety requirements.

If you encounter a barrier on https://lastmile.express or need information in an alternative format, contact us:

• Email: legal@lastmile.express (subject line: “Accessibility feedback”)
• Mail: UCHAAPKO INC, 190 Beebalm Cres, Nepean, ON, K2J 7G7, Attn: Accessibility

If you are not satisfied with our response, you may contact the Accessibility Directorate of Ontario or the Human Rights Legal Support Centre for guidance on your rights.

We periodically review this statement, test key user flows, and update pages based on feedback and evolving standards.