E-commerce & retail

2,000+ holiday orders. 99% first-attempt delivery.

A growing online retailer needed last-mile capacity for Black Friday through Boxing Day without a long-term fleet contract.

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E-commerce packages ready for last-mile dispatch

Ottawa skyline with Parliament Hill and a Last Mile Express van

Ottawa & NCR

Toronto skyline with the CN Tower and a Last Mile Express van

GTA & Toronto

Montreal

2,000+: Peak-season deliveries
99%: First-attempt success
5 days: Time to activate overflow routes

Problem

The challenge

National carriers missed tight delivery windows. Failed first attempts drove support tickets and negative reviews during peak season.

Solution

How Last Mile Express helped

Last Mile Express added overflow routes from the brand's Ottawa fulfillment partner, with live tracking links, branded SMS, and weekend dispatch coverage.

Results

Outcomes

Delivered 2,000+ orders during the holiday season with 99% successful first-attempt delivery.
Overflow routes activated within 5 business days of signed agreement.
Customer tracking links reduced WISMO tickets compared to the prior carrier mix.

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Named local coordinator
Proof of delivery on every stop
Quote within one business day

Phone showing a same-day delivery quote with a calendar day highlighted — Quote in one day

Delivery van on a flexible route with no long-term lock-in — No lock-in

Simple pricing card with a clear highlighted total — Clear pricing

Next step

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