Last Mile Express

Pharmacy & healthcare

From 4-hour windows to 90-minute delivery

A multi-location pharmacy group needed same-day prescription delivery without building an in-house fleet.

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Proof of delivery at a pharmacy doorstep
Where we serve
Ottawa skyline with Parliament Hill and a Last Mile Express van
Ottawa & NCR
Toronto skyline with the CN Tower and a Last Mile Express van
GTA & Toronto
Montreal skyline with Mount Royal and a Last Mile Express van
Montreal
90 min
Average metro delivery time
98.7%
On-time rate after 90 days
2
Recurring daily routes

Problem

The challenge

Previous courier mix delivered inconsistent ETAs. Patients called stores asking where prescriptions were. Peak afternoon volume overwhelmed ad-hoc drivers.

Solution

How Last Mile Express helped

Last Mile Express built recurring afternoon routes from two dispensary locations, with patient SMS updates, photo proof, and a named dispatcher for exceptions.

Proof of delivery at a pharmacy doorstep

Results

Outcomes

  • Reduced average delivery time from 4 hours to 90 minutes in the Ottawa metro core.
  • Patient call volume about delivery status dropped significantly within the first month.
  • Same-day cutoff aligned with pharmacy dispensing windows — no overnight inventory risk.

Get started

Build a similar outcome for your routes

Book a logistics review or get delivery pricing tailored to your volume and delivery windows.

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  • Named local coordinator
  • Proof of delivery on every stop
  • Quote within one business day
Phone showing a same-day delivery quote with a calendar day highlighted
Quote in one day
Delivery van on a flexible route with no long-term lock-in
No lock-in
Simple pricing card with a clear highlighted total
Clear pricing

Next step

See more customer outcomes

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